Director, Global Clinical Operations - APAC

Director, Global Clinical Operations - APAC

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world's leading multinational employers, health plans, and health systems, Carrot's proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages.

Carrot is seeking a strategic and operational leader to serve as Director, Global Clinical Operations - Asia-Pacific. In this role, you will lead a team of operationally and clinically-focused employees and consultants to oversee the success and growth of Carrot's operational infrastructure in the APAC region. Leveraging your deep expertise in the Asia-Pacific healthcare landscape, you will drive the regional depth and breadth for Carrot's clinical programs and journeys, support the health and growth of our provider networks, and deepen and scale our operational infrastructure across APAC. You will also oversee and manage, providing support and insights for our member services, customer services, and go-to-market teams.

This role sits within our Operations department, and you will closely partner with other regionally-focused clinical operations teams, the broader Operations department, as well as product, legal, member-facing, client-facing, and advisory-focused individuals and teams. This role reports directly to the VP, Global Clinical Operations for APAC, EMEA, and LATAM.

Primary Responsibilities :

• Team Leadership : Lead, mentor, and develop a team of operational and clinically-focused employees and consultants, empowering them to leverage their deep APAC-specific expertise to support the growth of our operations across the region.
• Provider / Clinic Network Management : Manage the health and growth of our clinic / provider ecosystem, including supporting the team with providing high-touch collaboration with our partner providers across the APAC region.
• Localization and Implementation of Clinical Practices, Standards, and Guidelines : Oversee and support the incorporation of up-to-date, evidence-based clinical practices and procedures into Carrot's benefit determination guidelines that align with country / region-specific clinical and regulatory standards.
• Tier II Member and Client-Facing Support : Own the team-wide delivery of efficient, high-value insights to member and customer services teams to support a best-in-class client experience. Support external calls to support customers and prospects, as needed.
• Operational Rigor : Support the development and successful execution of team and department-wide KPIs, SLAs, and OKRs.

Minimum Qualifications :

Compensation : Carrot offers a comprehensive Total Rewards package designed to support our employees in all aspects of their lives both inside and outside of work. This includes health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range and actual compensation may differ from the listed base salary based on your specific skills and experience.

Singapore - SGD 180,000-202,500

Australia - AUD 170,000-210,000

Japan - JPY12,000,000-15,000,000

Taiwan - NT 2,200,000- 2,850,000

Fraud and Security Notice : Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to : securityreporting@get-carrot.com