CUSTOMER SERVICE SPECIALIST

Job DescriptionJob Description

At Kesslers Diamonds, our people love what they do, and they love what they can do for our clients. If you are interested in joining our team, we want to hear from you.

Kesslers is seeking full-time Client Service Specialists to provide outstanding service to our valued customers. Responsibilities include greeting and providing excellent service to our customers, using point-of-sale to enter proper payment information, maintaining inventory, writing up special orders, repairs, answering phones, and working with teammates to meet our customers’ needs.

We are 100% Employee Owned! Kesslers Diamonds prides itself on having a terrific work environment that revolves around mutual respect, teamwork, and a passion for customer service. This philosophy, coupled with a fun and family-like atmosphere, and a culture that promotes a healthy, fulfilling work / life balance all makes Kesslers Diamonds a great place to work. We foster a culture of fun and expect open and honest communication as well as continued personal development. If you love collaborating with people and going the ‘extra mile’ to help the customer, we want to talk with you!

Build your career with a company that thrives on an outstanding customer experience, is continuously training and making a difference in our customers’ and employee owners’ lives. We offer a competitive benefits package and an amazing employee discount. If you have the drive and passion to succeed, apply with us today!

Kesslers is an equal opportunity employer committed to achieving excellence and strength through . Please know that while we appreciate every applicant’s interest, we can only contact those selected fur further consideration.

Job Purpose : The purpose of the CSS is to make sure all transactions and daily tasks are completed accurately and efficiently in addition to making the store run smoothly. Most importantly, CSS help the team serve the client better than anyone.

Essential Duties & Responsibilities :

1. Answer calls and direct them to the appropriate person

2. Communicate with teammates via email

3. Handle transactions using POS ensuring proper payment and maintaining inventory

4. Receive and sort daily shipment accurately and communicate the contents to teammates.

5. Work with teammates to solve problems and to eliminate communication errors

6. Greet clients and ensure they are helped in order of arrival

7. Write up, bill, and finalize repairs

8. Perform other duties as assigned

Qualifications (What we look for) : High School Diploma or equivalent. 1-2 years prior experience in an office or customer support role. Excellent interpersonal skills and strong computer skills. Ability to multi-task. Comfortable working independently and with a team. Someone who wants to have fun everyday!

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands. The employee must occasionally lift and / or move no more than 35 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.