Field Service Supervisor

Field Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Field Service Supervisor (strong background in electrical, HVAC or plumbing) is responsible for overseeing a team of service technicians. This service team works on odor and corrosion for Municipal Wastewater sites. They sample wastewater, check on chemical feed systems / tanks and check on air scrubbing units. This role involves coordinating daily service activities, conducting audits and inspections, and providing guidance and support to team members. The Supervisor works closely with the Service Operations Supervisor and other department leaders to develop and implement service improvement initiatives. Key responsibilities include monitoring performance metrics, addressing nonconformance, and ensuring compliance with regulatory requirements.

Supervision : 9 direct reports located in TN, GA, NC, SC and FL

Oversee daily activities of Service Operations Team monitoring the technicians to make sure daily reports about site issues are sent out, sites are being checked and contractual work is getting completed in a timely manner, repairs are being made when needed and any issues are being addressed with internal and external teams. Assign tasks and responsibilities to team members. Provide guidance and support to team members. Conduct performance evaluations and provide feedback. Address any performance or disciplinary issues.

Service Scheduling and Dispatch : Create and maintain service schedule. Assign service calls to team members. Coordinate with clients to schedule service appointments. Ensure timely and efficient dispatch of service technicians. Monitor and adjust schedule as needed to meet client demands.

Quality Service Delivery : Monitor service technician performance and ensure quality service delivery. Address any customer complaints or issues. Implement corrective actions and follow up to ensure satisfaction. Conduct quality control checks and audits. Identify areas for improvement and implement solutions.

Performance Metrics : Track and analyze service performance metrics. Generate reports and present findings to management. Identify trends and make recommendations for improvement. Implement strategies to meet or exceed performance targets. Communicate performance updates and progress to team members.

Standard Operating Procedures : Ensure team members are trained on and adhering to procedures. Continuously review and improve procedures for efficiency and effectiveness. Communicate any updates or changes to team members. Monitor compliance and address any issues or concerns.

Team Mentorship : Empowerment : Mentor junior team members, fostering their growth and skill development. Collaboration : Work closely with cross functional teams to align processes and achieve goals.

High Impact Behaviors : Leadership by Example : Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization's values. Team Engagement and Development : Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment. Operational Efficiency : Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.

Qualifications : A bachelor's degree in Business Administration, Supply Chain Management, or a related field with at least 2 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. Strong analytical skills and proficiency in data analysis tools (e.g., Excel, SQL). In-depth understanding of inventory management principles and practices. Experience with inventory management software and systems. Ability to develop and implement inventory optimization strategies. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Xylem does not provide visa sponsorship for this position. The estimated salary range for this position is $75,000 to $90,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.