Packard Childrens Health Alliance is a network associated with Lucile Packard Childrens Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area.
Under general supervision, the Medical Assistant II performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.
ADMINISTRATIVE DUTIES
- Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
- Schedules and edits patient physician appointments for new and returning patients.
- Schedules consultations with other clinics or physicians as needed.
- Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
- Collects patient demographic and insurance data.
- Determines and documents need for signatures for conditions of registration.
- Identifies and obtains services requiring authorization and appropriate process for the payer type.
- Informs new and returning patients of authorization and payment.
- Collects and posts co-pays.
- Obtains required signatures.
- Maintains records in accordance with guidelines.
- Files and retrieves electronic medical records.
- Prints and uses scheduling reports.
- Retrieves and prepares patients charts.
CLINICAL DUTIES
Prepares the necessary equipment and supplies for exam.Maintains inventory of supplies in examination rooms, replenishes as required.Maintains clean and orderly exam rooms, hallways and work areas.Escorts patient to exam room; measures and records vital signs.Prepares patient for examination or treatment and performs routine screening tests.Reports patients concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards.Assists physicians with procedure set-ups, patient procedures and examinations.Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse.Collects and sends specimens to appropriate labs for testing per protocol.Processes requests for prescription refills according to established practice.Qualifications
Minimum Qualifications
Education : High School diploma or equivalent. Completion of all requirements in a recognized Medical Assistant training program.Experience : One (1) year of progressively responsible and directly related work experience.Licensure / Certification : Current Cardiopulmonary Resuscitation (CPR) certification.Knowledge, Skills, and Abilities
Knowledge of medical terminology.Knowledge of inventory management practices.Knowledge of computer systems and software used in functional area.Ability to educate patients and / or families as to the nature of disease and to provide instruction on proper care and treatment according to physician protocols, guidelines or instructions.Ability to perform standard clinical procedures according to established protocols.Ability to communicate clearly orally and in writing.Ability to follow oral and written instructions.Ability to deal with diverse patient / family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.Ability to solve problems and identify solutions.Ability to plan, organize, prioritize, work independently and meet deadlines.Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.).Ability to field phone calls and answer questions.Ability to multi-task and to change priorities regularly.Ability to adjust communications to fit the needs and level of understanding of the receiver.Ability to exercise calmness in fast paced and high-volume environment.Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
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