Mazak Corporation is looking for a Field Service Support Technician to join the Field Service team at our Southwest Technology Center located in Houston, TX. This position will have the responsibility to provide technical phone and digital support on Mazak Machines. Communicates with customers and other stakeholders and ensures exceptional service support is provided in accordance with corporate metrics and guidelines.
Scope and Responsibilities:
Essential duties include, but are not limited to the following:
* Proactively attains a safe and healthy work environment for all employees
* Answer technical questions from customers, field service technicians, vendor / distributor technicians
* Provide technical support that is commensurate with the ability of the person or persons to safely perform the recommended task or procedure
* Evaluate situation at customer to determine what resources if any are needed to resolve the situation
* Ensures customers receive a tangible response within prescribed corporate guidelines
* Thoroughly documents summary of all customer calls in D365 including the correct contacts and list of further actions
* Compile service history reports for product improvement and customer requests
* Interact with Customers and other Mazak Associates.
* Read / Interpret engineering drawings
* Some travel may be required
* Utilizes excellent call center / customer relationship skillset.
Education/Certification:
* High school diploma or equivalent
Skills:
* Two years experience is required
* Two-year technical training in electronics, mechanical or machine tool assembly is preferred
* Four to Six years' experience in the field or a related position is preferred
* Microsoft Office experience
EOE, including disability/vets
Field Service Tech Support Technician • Houston, TX, United States
Provides on-site support for computer hardware, peripheral, and data cabling issues.Repairs or replaces faulty hardware or cabling when dispatched to a restaurant.Maintains the hardware depot facil...Mostrar más
On-Call IT Field Technician – PC, Mac, POS and TV Mounting.Cities (Local, Onsite Support).Job Type: Independent Contractor (1099).Schedule: Flexible – You accept jobs based on your availability.Thi...Mostrar más
Job Description:** **Company Description** Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service So...Mostrar más
Overview We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun I...Mostrar más
Technical Services Field Technician - Energy & Infrastructure Solutions.Energy & Infrastructure Solutions/Technical Services.Sales Territory, if applicable.Provide warranty support of utility scale...Mostrar más
We are seeking a skilled and customer-focused Electrical Service Technician to join our team.The Service Technician is responsible for installing, maintaining, and repairing equipment or systems at...Mostrar más
At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen...Mostrar más
Mobile Phone Support Technician Contract role Location:Houston, TX We are seeking a detail-oriented and tech-savvy individual to join our Mobility Resources team as a Technician.In this entry-level...Mostrar más
Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.Gr8ttek is looking for a part-time Field Specialist to join its Inf...Mostrar más
GEOLOG North America region seeks to add a resource in its Houston office:.THE POSITION The Field Support Technician will be responsible for the proper installation of Geolog’s mobile laboratory on...Mostrar más
As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via pho...Mostrar más
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Mostrar más
Serviceline Technician Job Duties: Troubleshoot, repair, and commission string inverters remotely via our service line Document all details from a service call Interface with our customers in a pro...Mostrar más
Title: Customer Support Technician I.Duration: 06 Months (Temp to Perm).The client is growing a team of passionate people who are dedicated to making a difference in advancing patient care in the c...Mostrar más
One of GPAC's top clients is currently looking to hire a Field Service Technician to join their reputable and growing business.John Deere experience is required.John Deere/Heavy Equipment preferred...Mostrar más
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Mostrar más
APPLICANTS MUST RESIDE IN THE HOUSTON AREA - Position is not Remote.The Customer Support Engineer primary objective is to rapidly resolve technology issues that are reported.The position requires a...Mostrar más
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo...Mostrar más
