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Vendor Relations Specialist

Vendor Relations Specialist

ICON Consultants, LPPhoenix, AZ, US
Hace 2 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

Vendor Relations Coordinator

📍 Locations :

  • Phoenix, AZ 85027
  • Windsor, CT 06095

🕑 Schedule : Monday – Friday | 7 : 30 AM – 4 : 00 PM

💻 Work Setup : Hybrid (1 day remote)

Position Summary

The Vendor Relations Coordinator supports the day-to-day maintenance and management of vendor repair and equipment request processes. This role serves as a liaison between customers, vendors, and internal teams to ensure timely service delivery, accurate documentation, and continuous process improvement within the vendor relations function.

Key Responsibilities

  • Receive customer requests and coordinate vendors for repair and equipment completion.
  • Record all incoming issues in designated systems and follow up with vendors and clients to ensure deadlines are met.
  • Provide timely and accurate updates to customers and internal systems.
  • Address day-to-day vendor issues and collaborate with internal departments to resolve them efficiently.
  • Review and submit vendor quotes, determine next steps, and coordinate part orders and other materials as needed.
  • Verify accuracy of work orders and data to ensure efficient processing, proper reporting, and billing accuracy.
  • Monitor team inbox and systems for new or escalated requests; assist with coverage as needed.
  • Maintain and manage orders within assigned territories to meet team metrics and performance goals.
  • Participate in process analysis and continuous improvement initiatives within vendor operations.
  • Collaborate with external and internal stakeholders to resolve operational issues.
  • Assist with onboarding and integration of new vendors as required.

    • Qualifications

    Education & Experience :

  • High School Diploma or GED required.
  • No previous experience required (training provided).

    • Certificates / Licenses :

  • None required.

    • Skills & Abilities :

  • Strong organizational and communication skills.
  • Ability to multitask and manage multiple vendor requests simultaneously.
  • Detail-oriented with proficiency in data entry and system management.
  • Customer-service focused with a proactive problem-solving mindset.

    • Work Environment

  • Primarily an office-based hybrid role.
  • Frequent use of motor coordination and computer systems throughout the day.
  • Occasional lifting of up to 30 lbs.
  • Minimal exposure to physical or environmental hazards.
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