CRM Solution Architect, Patient Support Services

Title : CRM Solution Architect, Patient Support Services

Location : Morristown, NJ

Job Type : FTE / Permanent

Job Description :

We are seeking a skilled, hands-on CRM Solution Architect to join the team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing, ETL pipelines, and cloud platforms will be key to success in this role.

Main Responsibilities :

• Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
• Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
• Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
• Translate business and technical requirements into an architectural blueprint and design specifications.
• Responsible for the strategies, processes, and logic to integrate partner services into the overall program (e.g., Benefits Verification, Co-Pay, Dispense, etc.).
• Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
• Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
• Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
• Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations.
• Conduct hands-on Proof of Concepts (PoCs) to verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
• Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
• Proactively identify and capitalize upon opportunities to share / re-use existing components where possible.
• Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
• Identify and communicate business, application, and technical risks associated with application implementation.
• Work closely with project management and delivery teams to review and mitigate any architecture-related issues and risks during project execution and lifecycle.
• Create and maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
• Provide expert knowledge of technical and application architecture to the various development teams.
• Create and maintain current and target-state architecture roadmaps aligned with business needs.
• Manage individual workload and deliver on agreed-upon milestones and date commitments.
• Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress / status and any significant design changes / challenges.
• Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
• Ensure Patient Services Agile Dev / Ops alignment to architecture implementation in a compliant and consistent manner.
• Stay current with industry trends and best practices and evaluate and recommend emerging SFDC technologies.

Key Qualifications :

Nice to Have :