Senior Client Success Manager

Senior Client Success Manager

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What we offer our team members :

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborate environment that supports your personal and professional development
• Virtual / remote working
• Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) - Traditional and Roth options
• Unlimited vacation time

As a Senior Client Success Manager (CSM) at our company, you will manage a portfolio of 2-3 clients with a combined annual contract value of $6+ million. Your primary responsibility will be ensuring that our clients maximize the value of our platform, leading to retention, growth, and customer satisfaction. You will act as a product expert and strategic partner, helping clients achieve their business objectives through the effective use of our solutions.

Key Responsibilities :

The requirements listed below are representative of the knowledge, skill, and / or ability required by an individual to meet the qualifications for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications :

Key Skills :

Performance Metrics :

This is a hybrid role in our Indianapolis office 2 days a week. For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities. For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs. Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs. Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future. All your information will be kept confidential according to EEO guidelines.