General Manager (GM) - Einstein Bros. Bagel

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• General Description

The GM is the leader of the Einstien Bagel shop! He or she should bring his or her Positive Energy each and every day to Build and Inspire our teams and to make Einstien Bagel a fun place for our customers, too.

He or she should have the ability to see “Big Picture” of running the business. Be able to coach and develop people, to execute outstanding product quality and exceptional customer service, and to build sales and control costs for each shift. He or she should also be able to multi-task and follow Einstien Bagel standard operating policies and procedures with essential areas of focus including :

• Focus

In addition to following standard Einstien Bagel operating policies and procedures, main areas of focus include (but are not limited to) :

• People
• Select and hire great employees who represent Einstien Bagel Values.
• Train and develop all employees to the next level.
• Assess staff abilities. Create and implement effective development plans.
• Create and enforce a plan to reduce turnover.
• Delegate tasks to team and provide follow-up. Hold team accountable.
• Build relationships among team members. Provide effective and open communication on goals during team meetings. Recognize positive contributions.
• Provide timely and thorough performance appraisals based on defined goals and objectives for the shop.
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
• Direct the daily operations of the restaurant and ensure compliance with company standards in all areas of operation including product management, customer service, cost control, inventory management, ordering, and storage organization / rotation.
• Customers
• Make sure customers receive excellent customer service
• Effectively handle customer complaints / issues.
• Maintain a clean and inviting shop. Ensure cleanliness, maintenance and security standards are met.
• Maintain the highest standards of food quality, exceptional customer service, immaculate cleanliness (QSC) , safety and sanitation at all times.
• Provide fast, friendly and accurate service.
• Profits
• Control cost of goods, variances and inventories within the shop.
• Staff and schedule appropriately to control labor costs.
• Ensure proper cash handling and deposit procedures are followed.
• Ensure appropriate inventory and ordering systems are in place.
• Must have financial literacy; Ability to understand and learn from financial reports.
• Essential Physical Functions
• Must have the ability / stamina to work a minimum of 45 hours per week.
• Ability to stand / walk for 9-10 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Experience, Education and Behaviors
• Has excellent communication skills, including active listening and the ability to ask great questions.
• As a requirement of the position, GM must be ServSafe Certified.
• Has a sustained record of leading teams to success.
• Possess an extremely strong work ethic.
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L. responsibility. Experience in the Restaurant Industry, preferred.
• High School degree; Bachelor’s degree, preferred.
• Strong business acumen. Ability to see “Big Picture.”
• Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant.
• Must have Open availability.
• Must have financial literacy. Ability to understand financial reports.
• Exceptional customer service skills.
• Strong time-management skills. Ability to multi-task, to prioritize and to organize.
• Strong interpersonal skills. Ability to select, develop, inspire and manage strong teams.
• Strong communication skills, both written and verbal.
• Ability to delegate, follow-up and hold team accountable.
• Ability to create and execute effective plans to build the business.
• Must have the ability to set budgets and maintain food and beverage cost.
• Ability to follow expectations and guidelines set by Potbelly.
• Microsoft Office skills.
• Must be able to pass a federal background check

Job Type : Full-time

Pay : $55,000.00 - $60,000.00 per year

Shift :

• 8 hour shift

Ability to commute / relocate :

• Charlotte, NC 28208 : Reliably commute or planning to relocate before starting work (Required)