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Call Center Agent (Ecuador)

Call Center Agent (Ecuador)

24 Hours GroupSpokane, WA, US
Hace 2 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Posting

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and responsibilities include :

  • Managing a whole lot of incoming and outgoing calls in the operations.
  • Identifying the needs of the client and finding solutions to it.
  • Answering inbound calls, converting them to leads, and later to towing jobs.

Working conditions include :

  • Remote
  • Shift-based in a Call Center that works 24 / 7.
  • Pacific Time Zone

    • Requirements :

    Computer specifications :

  • Minimum Intel Specs :
  • Processor : Core i7 8th generation (and above) or Core i5 10th generation (and above)
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Minimum AMD Specs :
  • Processor : AMD Ryzen 5,7,9 (Minimum series 3600)
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Macintosh Specs :
  • Processor : Core i7 / i5 / M1 / M2
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory

    • Main Internet Speed Requirement :

  • Jitter : below 10ms
  • Latency : below 160ms
  • Upload : more than 25mbps
  • Download : more than 40 mbps
  • Using internet speedtest :
  • VoIP Speed Test | 8x8
  • Aircall's VoIP Speed Test | Aircall
  • VoIP Speed Test : Check Your Network Reliability (getvoip.com)

    • Power Backup :

  • A reliable power backup that could sustain a minimum of 8 hours (full shift)
  • Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

    • Internet Backup (Secondary internet) :

  • Jitter : below 10ms
  • Latency : below 160ms
  • Upload : minimum of 25mbps
  • Download : minimum of 25mbps
  • Power and Internet Backup is a MUST.
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    Call Center Agent • Spokane, WA, US

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