Senior Claims Advocate

Senior Claims Advocate

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

How You'll Make An Impact

• Administers information from clients by phone, email, and fax to process insurance claims
• Works with clients, adjusters, and producers on claims status, problems, and questions
• Manages claims, collaborates with insureds, and assists with problem solving in conjunction with team leaders
• Reports claims for clients and works directly with both insureds and claimants to identify new claims
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information
• Follows up on claims to secure adjuster and claim number and updates claim reporting information for companies when necessary
• Serves as contact for adjuster and insured for claims related issues
• Resolves coverage questions in order to provide best possible claim outcomes for clients
• Prepares claims information for presentations as requested
• Resolves customer claim issues in coordination with claim manager/team leader in order to reduce e&o exposure
• Manages complex claims and accounts
• Other duties as assigned

About You

• Bachelor's degree and 5-8 years of related experience, or equivalent combination of education and experience
• Must meet any local or state license/designation requirements
• Tech savvy; ability to learn multiple systems including Microsoft office suite and agency management software
• Strong organization and communication skills

Compensation And Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: medical/dental/vision plans, which start from day one! Life and accident insurance 401(k) and roth options Tax-advantaged accounts (hsa, fsa) Educational expense reimbursement Paid parental leave Other benefits include: digital mental health services (talkspace) Flexible work hours (availability varies by office and job function) Training programs gallagher thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.