Chief Operating Officer - Personal Injury Firm

Chief Operating Officer (COO)

Location : In-office, Culver City, Los Angeles

Job Type : Full-time, Monday to Friday 9am to 6pm

Reports to : CEO

Compensation : Base + performance-based bonuses

About the Role

We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning positionit's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.

Key Responsibilities

• Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience.
• Ensure KPI tracking, data visibility, and accountability in each department.
• Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite).
• Optimize workflow automation and collaboration between Intake, CM, and Medical teams.
• Hire, onboard, and coach department leads and hold them to performance-based metrics.
• Establish structured onboarding, cross-training, and succession planning systems.
• Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined.
• Manage investigation resources, vendor contracts, and vendor KPI evaluation.
• Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making.
• Present weekly scorecards across departments and identify areas of underperformance.

What Success Looks Like

Required Skills & Experience

Preferred Tools & Platforms

Soft Skills & Personality Fit