Host/Hostess play a very important role as they are the first touch point and responsible for creating a great firsts impression. A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position.
Essential Functions
Greet the guests upon arrival
Manager service rotation and Yelp Table Management System
Answer the phone following the right telephone etiquette
Seat guests
Available to work a variety of hours, days and shifts, including weekends
Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
Ability to multitask calmly and effectively in a busy, stressful environment
Work in a confined, crowded space of variable noise and temperature levels
Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
Greet guests with a warm, sincere smile
Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
Ability to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicated
Understand and respond knowledgeably to questions about the restaurant and menu
Comply with all safety and sanitation guidelines and procedures
Successfully complete alcohol awareness training
Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
Get along well with others and be a team player
Other duties will be assigned as needed
Host/Hostess • San Francisco, CA, US
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