Front Desk

Job Description

Job Description

Description :

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities :

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules

Front Desk Receptionist Required Skills and Abilities :

Excellent customer service and communication skills

Ability to maintain professionalism, confidentiality, and diplomacy

Strong interpersonal skills with the ability to work with diverse individuals

Detail-oriented with strong follow-up and multitasking capabilities

Adaptable and flexible in a fast-paced, ever-changing environment

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Benefits Available :

Multiple medical and prescription coverage options

Dental and vision care plans

Health Savings Accounts (HSAs), where applicable

Flexible Spending Accounts (FSAs)

Voluntary critical illness, cancer, and accident insurance

Voluntary hospital indemnity coverage

Voluntary short-term and long-term disability insurance

Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)

401(k) retirement savings plan

Paid time off (PTO)

Commuter benefits

Group Auto and Homeowners Insurance Discounts

Part-time Benefits :

Vision

Flexible Spending Accounts

MetLife Auto / Vehicle & Home Insurance Discounts

Requirements :

Education and Experience :

High School Diploma or equivalent required

Front desk or medical office experience preferred

Familiarity with electronic medical records (EMR) is a plus