Customer Service Representative

Job Description

We are seeking a highly motivated Customer Service Representative to join our team in Austin this role you will be the primary point of contact for customers ensuring they receive effective timely and accurate assistance. You will support clients across various inquiries maintain positive relationships and uphold Sharpcontras standard of exceptional service.

Responsibilities

Provide clear professional and courteous customer support via phone and email.

Assist customers with inquiries product information and service-related questions.

Resolve customer concerns efficiently while maintaining a positive experience.

Document interactions and follow internal processes accurately.

Collaborate with internal teams to ensure smooth communication and issue resolution.

Maintain a high level of product and service knowledge to better assist customers.

Qualifications : Qualifications

Strong communication and interpersonal skills.

Ability to handle multiple tasks with attention to detail and professionalism.

Problem-solving mindset with a customer-first approach.

Ability to work both independently and collaboratively.

Strong organizational and time-management skills.

Proficiency in basic computer and office software.

Additional Information :

Benefits

Competitive salary : $52000 $56000 per year.

Opportunities for professional growth and development.

Supportive and collaborative work environment.

Comprehensive training and continuous skill-building.

Stable full-time position with long-term career potential.

Remote Work : No

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1