Commercial Account Manager

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Overview

The Commercial Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Commercial Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Commercial Account Manager should build relationships with clients to encourage ongoing business opportunities.

Responsibilities

• Responsible for day-to-day communications, conflict resolution, and compliance on the client's account.
• Review all projects and material to be presented to the client to ensure quality standards and expectations are met.
• Take ownership of the client accounts that are assigned to you.
• Work closely with the team to maintain a continuous knowledge of client accounts to identify potential issues and / or opportunities.
• Ensure that all processes and procedures (policy issuances, changes, expirations, audits, monthly reports and cancellations) are completed, and quality standards are met.
• Aware and pursue opportunities for account growth and new business, involving the risk advisors and any other key support members.
• Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understand company capabilities and service, and effectively communicate all offerings to the client.

Qualifications

Physical Demands

Core Values

Professional. Team Player. Positive. Trust.

UNICO Group is committed to the full inclusion of all qualified individuals. In keeping with our commitment, UNICO Group will take steps to ensure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact People Operations.

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