Talent.com
Senior Procedure Writer
Senior Procedure WriterUpgrade, Inc. • Phoenix
Senior Procedure Writer

Senior Procedure Writer

Upgrade, Inc. • Phoenix
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo
:

We are looking for a Senior Procedure Writer to join our Process Management team in our Phoenix call center. This person will own the research, writing, and editing or professional quality process and job guide documentation that establishes standard procedures across our operational teams in a financial services contact center environment


What You'll Do:

  • Understand and operate within existing change management requirements, often in varying time constraints and levels of details.
  • Demonstrate the ability to execute the translation of high-level conceptual information and ideas to written material that is thorough and thoughtful for the intended audience
  • Operate within and actively contribute to a growing and structuring program with a senior mentality towards resolutions, improvements, and increasing structure to the program appropriately over time.
  • Serve as a subject matter expert on operational procedure and processes, advising leadership through sound decision-making on process optimization or areas of risk.
  • Serve as a senior individual contributor on the operations policy and procedure team, leading by example, displaying a high level of ownership, and mentoring others.
  • Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement in the program


What We Look For:

  • 2+ Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Exceptional verbal and written communication skills
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Expert proficiency with Google Suite and Microsoft Office
  • Ability to thrive in an intense, do-it-yourself, start-up environment that has a fast pace and continuous change with ease and comfort
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround; and ability to switch gears at a moment’s notice
  • Ability to complete a high volume of tasks and projects with little or no guidance on time management and work organization
  • Able to maintain a high level of integrity and discretion in handling confidential information


What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

The starting pay for this position in Phoenix, Arizona is USD $70,000 annually and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid #LI-Hybrid

For California residents: describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

Crear una alerta de empleo para esta búsqueda

Senior Procedure Writer • Phoenix

Ofertas similares

Customs Entry Writer I

Yusen LogisticsScottsdale, AZ, United States
A tiempo completo

The Entry Writer I position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delive...Mostrar más

 • Oferta promocionada

Remote PBM Proposal Strategist & Writer -- Strategic Impact

Southern ScriptsPhoenix, AZ, United States
Teletrabajo
A tiempo completo

A healthcare organization is seeking a Proposal Strategist / Writer to manage complex proposals from a remote location.The candidate will collaborate with leadership to create tailored responses an...Mostrar más

 • Oferta promocionada

Technical Writer

SonoVisionPhoenix, AZ, United States
A tiempo completo

JOB TITLE:TECHNICAL WRITER COMPANY:SONOVISION Want to know the secret behind our company's success? At Sonovision, we are always exploring new ways to reach our goals.We explore areas outside of ou...Mostrar más

 • Oferta promocionada

Travel Special Procedures Tech - $1,681 per week in Phoenix, AZ

AlliedTravelCareersPhoenix, AZ, US
A tiempo completo

AlliedTravelCareers is working with AHS Staffing to find a qualified Special Procedures Tech in Phoenix, Arizona, 85006!.AHS Staffing is looking for a Special Procedures - Endoscopy Special Procedu...Mostrar más

 • Oferta promocionada • Nueva oferta

Surrogates Start at $67K-$87K+ $1,250 Bonus + $11K Pre-Pregnancy Payout

Physician's SurrogacyMaricopa, AZ, US
A tiempo completo +2

Surrogates Start at $67K$87K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Become a Surrogate and earn up to.All expenses p...Mostrar más

 • Oferta promocionada

Customs Entry Writer

DHLTempe, AZ, United States
A tiempo completo

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.World's Best Workplace by Great Place to Work and Fortu...Mostrar más

 • Oferta promocionada

PBM - Proposal Strategist - Proposal Writer

LivinitiPhoenix, AZ, United States
A tiempo completo

Proposal Strategist/Proposal Writer.Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-add...Mostrar más

 • Oferta promocionada

Service Writer (GOSC)

Go AZ MotorcyclesScottsdale, AZ, US
A tiempo completo

GO AZ Motorcycles in Flagstaff is busy and growing and we’re looking for a knowledgeable Service Writer to join our team!.At GO AZ Motorcycles, we recognize that knowledgeable, efficient, professio...Mostrar más

Banking Technical Policies & Procedure Analyst/Writer

ServbankPhoenix, AZ, United States
A tiempo completo

Banking Technical Procedure Writer.The Banking Technical Procedure Writer is responsible for creating, updating, and maintaining comprehensive documentation related to banking processes, procedures...Mostrar más

 • Oferta promocionada

Senior Medical Writer (Remote)

MMSPhoenix, AZ, US
Teletrabajo
A tiempo completo
Quick Apply

About MMS MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory sub...Mostrar más

Senior Medical Writer - Regulatory Documents - CSR /Protocol - Late Phase

Syneos Health/ inVentiv Health Commercial LLCPhoenix, Arizona, United States
A tiempo completo

Senior Medical Writer - Regulatory Documents - CSR /Protocol - Late Phase Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.W...Mostrar más

 • Oferta promocionada

Underwriter II

AmTrust Financial ServicesScottsdale, AZ, United States
A tiempo completo

Underwriter II AmTrust E&S Insurance Services.This underwriting position is designed for an individual with a minimum of four (4) years of E&S (excess & surplus lines experience) writing medium to ...Mostrar más

 • Oferta promocionada

Physician Assistant / Surgery - Orthopedics / Arizona / Permanent / Orthopedic Physician Assistants

The CORE InstituteMaricopa, AZ, US
A tiempo completo +1

The CORE Institute is seeking highly qualified orthopedic Physician Assistants who wish to be part of a dynamic and integrated team dedicated to delivering the best in musculoskeletal healthcare in...Mostrar más

 • Oferta promocionada

Instructor - Writers’ Studio – First-Year Composition AY 2026-2027

InsideHigherEdPhoenix, Arizona, United States
A tiempo completo +2

Instructor - Writers’ Studio – First-Year Composition AY 2026-2027.The Writers’ Studio faculty and staff in the School of Applied Sciences and Arts, College of Integrative Sciences and Arts, at Ari...Mostrar más

 • Oferta promocionada

Senior Federal Grants Writer -- Remote Option

Kim Joyce & Associates, LLCScottsdale, AZ, United States
Teletrabajo
A tiempo completo

A grant writing consultancy is seeking an experienced Federal Grants Specialist in Scottsdale, AZ.This role involves drafting and reviewing grant applications, conducting research on funding opport...Mostrar más

 • Oferta promocionada

Health Services Advisory Group is hiring: Technical Writer - REMOTE in Phoenix

Health Services Advisory GroupPhoenix, AZ, United States
Teletrabajo
A tiempo completo

Are you passionate about improving the quality of healthcare?Are you ready to leverage your talents to make healthcare better for everyone?Do you want the opportunity to give back to your community...Mostrar más

 • Oferta promocionada

Senior Grants Specialist / Federal Grant Writer / Grant Writing

Kim Joyce and AssociatesScottsdale, AZ, United States
A tiempo completo +1

Senior Grants Specialist / Federal Grant Writer / Grant Writing.Full Time (Need not apply if you want Part-Time or 1099 Contractor work.On site in Scottsdale, AZ / or / Remote for those who live ov...Mostrar más

 • Oferta promocionada

Document Manager and Proposal Writer

iT1Tempe, AZ, US
Teletrabajo
A tiempo completo
Quick Apply

T1, a leading national technology solutions provider headquartered in Tempe, Arizona, is seeking a skilled and experienced Document Manager and Proposal Writer to join our growing team.Recognized a...Mostrar más