Desktop Support / IT Generalist

Please Note : As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

client seeking a Desktop Support / IT Generalist in Miami, FL (Florida).

Responsibilities :

• Provide technical support to end-users for hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and other peripherals
• Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications
• Assist with system and network administration tasks, including user account management and permissions
• Support IT security initiatives, including antivirus updates, patch management, and security best practices
• Manage IT inventory, including tracking hardware and software licenses
• Set up and support video conferencing, VoIP, and remote work solutions
• Document IT processes, troubleshooting steps, and resolutions for knowledge sharing
• Provide basic training and guidance to users on IT tools and best practices
• Collaborate with vendors and escalate complex issues to higher-level support when necessary

Required Skills :

Basic Qualification :

Additional Skills :

2 years IT support, Windows / Mac troubleshooting, and strong customer service experience

Background Check : No

Drug Screen : No

Rank : B2

Requested Date : 2025-11-14