Training Specialist

A company is looking for a Trainer I to develop and conduct training programs for Member and Provider Service roles in contact centers.

Key Responsibilities

Conduct training needs analyses to determine specific training needs for department staff

Identify, select, and develop appropriate training programs and aids

Evaluate the effectiveness of training programs and maintain records of training activities

Required Qualifications

Bachelor's degree in a related field or equivalent experience

2+ years of training experience, preferably in a managed care or healthcare environment

Flexible availability to accommodate various time zones

Experience in auditing work and presenting findings for improvement

Ability to assist with policy revisions and work process development