Applications Support Senior Analyst

Overview

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location.

Responsibilities

• Provide user support for financial software applications and ensure stability of Private banking and wealth management systems, tools, and applications.
• Provide data driven solutions for website performance, enhance IT operations and improve predictive issue identification with Site reliability Engineering methodology.
• Utilize Access Matrix and Hardware Security Module software for multifactor authentication and cybersecurity of software applications.
• Troubleshoot, perform root cause analysis, and resolve or devise workarounds for user facing and batch issues that the help desk and level 1 teams are unable to resolve.
• Setup, configure, and create domains for applications with Middleware tools such as WebSphere and WebLogic.
• Assist user inquiries on data and provide complex queries to business users using Oracle SQL, PL / SQL, and Microsoft SQL.
• Support software code release deployments and technical / business checkouts; execute production controls for disaster recovery plans; maintain alerts and monitoring for franchise-critical applications.
• Communicate complex technical issues to business users; collaborate with cross-functional stakeholders; use Papyrus software for document and data analysis and IT infrastructure integration.
• Complete end-to-end application setup and configuration of infrastructure from inception to go-live.
• Assist with website onboarding for financial domain, regulatory projects, and upgrade software as per market standards.
• Leverage knowledge on handling application data, information security practices, and risks for integrations.
• Partner with development and Citi infrastructure teams for mobile performance engineering initiatives.
• Implement application monitoring solutions and monitoring tools to proactively monitor application health and business transactions.
• Create programs to automate manual touch points, scheduling batches, and setting up critical application and environment monitoring using ITRS, Unix / Linux shell scripting, uDeploy, and AppDynamics.
• A telecommuting / hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Qualifications

Access Matrix and Hardware Security Module for secure administration, authentication, and authorization.

Additional Information

Wage Range : 139,194 to 139,194

Job Family Group : Technology

Job Family : Applications Support

Primary Location : Tampa, Florida, United States

Time Type : Full time

Anticipated Posting Close Date : Oct 28, 2025

Benefits and EEO

In addition to salary, Citi's offerings may include incentive and retention awards. Citi offers medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off. Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

For applicants with a disability, Citi provides reasonable accommodations to use our tools and / or apply for a career opportunity. View Citi's EEO Policy Statement and Know Your Rights poster.

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