Information Technology Operations Analyst

Based in Hollywood, FL, Sintavia, LLC designs and additively manufactures critical components for the Aerospace, Defense, & Space industry.

We are seeking a career-minded individual for the position of IT Operations Analyst, preferably someone who is looking for long-term growth and potential. In addition to the job description below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!

SUMMARY : Specializes by platform or application and is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational goals.

DUTIES AND RESPONSIBILITIES :

• Analyze and provide solution to low complexity and routine computer issues
• Work together with vendors to aid repairs of hardware, i.e., printers, laptops, and desktops
• Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions
• Oversee the Incident, Problem, and Change management processes
• Identify incident trends; recommend and implement improvements to reduce volume
• Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems
• Keep Operations team up to date with new implementations and technologies
• Establish clear communication channels for feedback from customers, peers, and cross functional teams
• Identify new solutions for improved processes, as well as develop cost / benefit analysis for business solutions
• Make certain that technology solutions adhere to quality standards
• Collaborate with the project teams to review or inspect work to guarantee their quality
• Assist in other tasks as required

QUALIFICATIONS :

Background checks will be completed on all candidates considered for hire.

REQUIREMENTS :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

WHY SINTAVIA :

We offer a comprehensive compensation and benefits package and the tools you will need to be successful, including :

We provide a safe, fun, exciting and collaborative workplace, where growth and advancement opportunities abound.

Sintavia is an equal opportunity employer and a drug free workplace.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.