Sales & Services Contact Center Representative

SUMMARY

Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to: billing, sales, and services issues. Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives.

RESPONSIBILITIES

• Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner. Performance is measured by meeting and/or exceeding monitoring scores, as well as adherence to KPI's.
• Responsible for meeting and/or exceeding sales goals.
• Responsible for meeting and/or exceeding exit scores.
• Adhere to departmental guidelines as related to attendance.
• Notify Team Supervisor as to the need for additional training on Comporium products and services as needed and keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues.
• Other duties as assigned and requested .(ex. Outbound calling, new hire training, special projects, OT)

REQUIREMENTS

• High School Diploma or equivalent required
• 1-2 years Customer Service and Sales preferred
• Excellent computer, oral and written communication skills
• Must be able to work under stress during high call volume
• Must be available to work 2nd shift, including every other weekend, holidays and inclement weather. Able to work extended or overtime hours as needed.

We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!