Helpdesk Associate

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person
• Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
• Handles back-up duties in software installation & troubleshooting as required
• Serves as initial point of contact from the IT department for new users
• Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
• Maintains accurate inventory of IT equipment
• Coordinates repair of IT hardware and keep track of warranty information