Graduate Enrollment Communication Counselor

Job no: 553882
Work type: Staff
Location: San José
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Job Summary

The Graduate Enrollment Communication Counselor is responsible for communicating with and advising prospective graduate students and applicants on enrollment requirements at San Jose State University (SJSU). The GEM Communication Counselor is primarily responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, and socially conscious populations of graduate students to ensure enrollment goals are met. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students’ decisions to apply and attend SJSU. The incumbent primarily provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, and a CRM to help students better understand the application and enrollment processes; but will also support prospective students through some virtual advising, information sessions, and drop-in sessions. In addition, they will represent SJSU at a few graduate recruitment and yield activities, workshops, and events. The objective in all interactions is to provide excellent customer service, accurate information regarding policies and procedures in the expected timeframe and actively collaborate to establish cordial and collegial relationships with other university staff, graduate program coordinators, and those contacting the Graduate Enrollment Management office.

Key Responsibilities

• Graduate Enrollment Communication and Technology
• Graduate Enrollment Counseling and Advising
• Graduate Enrollment Recruitment Activities, Planning, and Travel
• Assist with general functioning and events at GEM and the College of Graduate Studies

Knowledge, Skills & Abilities

• Ability to advise prospective students, applicants, newly admitted students, college staff, and other partners individually and in group settings on complex related matters; determine courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally; as well as colleagues, the university community, and the public
• Must possess excellent oral and written communication skills
• Must possess excellent customer service and public relations skills
• Ability to interpret and apply program rules and regulations
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees and external agencies
• Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to learn student administration PeopleSoft, Filemaker, OnBase, CRM, and similar programs
• Ability to effectively balance competing demands to serve students within established service standards for Graduate Enrollment Management and to alert management if the service standard cannot reasonably be met
• Ability to identify and resolve student concerns with enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Knowledge of university enrollment requirements and the graduate application process

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two years of professional experience in one of the student services program areas or in a related field; A master’s degree in a job‑related field may be substituted for one year of professional experience

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Bachelor’s degree (Master’s degree in a related-field preferred)
• 2+ years working in a student services position
• Demonstrated experience working in a higher education enrollment management environment, preferably experience working with graduate applicants/students providing education advising and enrollment counseling
• Demonstrated work experience in communicating admissions and or student services policies and procedures to prospective graduate students and university constituents
• Demonstrated excellent written and oral communication skills
• Demonstrated knowledge of PeopleSoft, and customer service-based technology systems or demonstrated ability to learn or be trained in a broad range of technology systems

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month - $5,334/month
CSU Salary Range: $5,083/month - $7,228/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: January 4, 2026 through January 17, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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Advertised: January 04, 2026 (9:00 AM) Pacific Standard Time
Applications close: Open until filled

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