MCA Collections & Merchant Relations Associate

Company Overview

Our client is a dynamic financial services company dedicated to funding growth and innovation across a range of businesses. With a strong focus on expansion, franchising, and unique financial products the company empowers clients to secure successful, scalable futures.

Position Overview

Our client is looking for a driven, proactive  Collections / Merchant Relations Associate  who will be on the front lines of our MCA portfolio every day. This role is heavily focused on maintaining strong, consistent communication with merchants to ensure payments remain on track. Successful candidates will manage a large volume of accounts, identify early warning signs, and work directly with merchants to resolve missed payments, negotiate short-term arrangements, and protect performance across the book.

Location :   Newark, NJ

Schedule :  Onsite

Employment Type :   Full-Time

Salary Range : $70,000.00 - $80,000.00 USD / Annually

Key Responsibilities

Daily Merchant Communication

• Conduct daily outbound calls, texts, and emails to merchants regarding repayment schedules, missed payments, and account updates.
• Serve as the primary liaison for merchants, ensuring they understand obligations, timing of remittances, and any issues affecting payment flow.
• Build and maintain professional, trust-based relationships to encourage responsiveness and cooperation.
• Address merchant questions quickly, escalate relevant issues internally, and keep all parties aligned.

Delinquent Account Management & Collections

Monitoring

Operational Support

Qualifications

Compensation

The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement

Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note : Topaz HR is conducting this search on behalf of one of our clients. The employer's name will bedisclosedduring the interview process, and all hiring decisions will be made directly by the client.