A company is looking for an EP&R Account Manager to support contractor organizations using emergency preparedness and response platforms.
Key Responsibilities
Build and maintain trust-based relationships with contractor accounts, understanding their operational goals and workflows
Serve as a primary point of contact, ensuring clear communication and a positive customer experience
Become a subject matter expert in Storm Manager, providing onboarding and training tailored to each account's needs
Required Qualifications
Minimum 3 years of experience in customer support, account support, or account management roles
Demonstrated ability to build and sustain relationships across diverse stakeholders
Proven ability to learn new software quickly and adapt to changing priorities
Strong analytical skills to identify root causes and recommend improvements
Willingness to participate in storm-event coverage shifts as needed
Account Manager • Las Vegas, Nevada, United States
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