Client Relations Supervisor

Job Description

Job Description

Client Relations Supervisor - Manufacturing

Principal Manufacturing is seeking a Client Relations Supervisor to join our team in Broadview, IL. As a leader in fineblanking, conventional stamping and plastic injection molding, Principal Manufacturing sets itself above the competition.

PRIMARY FUNCTION

Sets and achieves Client Relations department goals by using 'best practices' leadership and management principles and ensuring adherence to organization objectives. Coordinates and supervises the activities of the Client Relations department by working towards the goal of total customer satisfaction and is held accountable for ensuring that customer orders, concerns, and inquiries are resolved in a timely, accurate, and cost-effective manner.

MAJOR DUTIES & RESPONSIBILITIES :

• Responsible for overseeing all the duties of a client relations representative and leading by example.
• Develop and maintain customer service policies and procedures.
• Monitor team member's performance, conduct performance reviews, and ensure the team is properly trained.
• Track service related metrics to quantify and qualify staffing requirements and to monitor the meeting of pre-determined goals.
• Supervise employee workload by balancing and adjusting assignments to obtain effective performance.
• Process orders for key accounts and maintain effective working relationships with customers.

ADDITIONAL RESPONSIBILITIES :

REQUIRED KNOWLEDGE & EXPERIENCE :