Outbound Customer Service Representative

A company is looking for an Outbound Customer Service Representative.

Key Responsibilities

Initiate conversations with clients to provide ongoing solutions

Provide information and guidance on product features, usage, and benefits

Address client inquiries, concerns, or feedback promptly to provide exceptional customer support

Required Qualifications

Active listening skills to understand and address client needs

Familiarity with client relationship management principles

Ability to collaborate with internal teams for client satisfaction

Strong computer skills, with job duties performed almost entirely online

Demonstrated ability to empathize with clients and provide customer-centric support