Customer Success Manager

A company is looking for a Customer Success Manager - US.

Key Responsibilities

Own customer onboarding and success for a portfolio of US-based clients, ensuring smooth activation and adoption

Build strong stakeholder relationships across technical, security, and executive levels

Identify and qualify upsell / expansion opportunities and collaborate with Sales for execution

Required Qualifications

5+ years in a Customer Success or Technical Account Management role at a B2B SaaS or cybersecurity company

Experience supporting technical customers in a consultative role, ideally in Web3 or cloud security

Strong ability to map customer needs to product capabilities and articulate value

Demonstrated ability to identify commercial signals and coordinate with Sales for expansion execution

Strong knowledge of Web3 and DeFi