Customer Care Specialist - HYBRID

Customer Care Specialist - HYBRID

Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia, PA or Grapevine, TX area. The HYBRID Customer Care Specialist is responsible for delivering world-class customer service by efficiently processing service orders, handling complex billing requests, and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt, accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls, respond to customer inquiries, resolve complaints, and provide detailed information about products and services.

Pay is $20 hourly

Essential Functions

• Answer incoming customer calls in a professional and courteous manner
• Field customer inquiries via phone or through electronic inquiries
• Document and update customer records in the database during and after each call
• Quickly and accurately resolve customer issues upon presentation or expedite the issues in accordance with established processes
• Meet or exceed all position key performance indicators / metrics (KPI's)
• Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
• Follow call scripts and guidelines while maintaining a natural and empathetic conversation
• Stay updated on company policies, product updates, and trainings
• Nice to have : Bilingual (Spanish)

Requirements

Role Highlights

Benefits

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.