Help Desk Manager
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities:
Supervise Tier 1/2 support staff
Develop help desk procedures
Monitor metrics and implement improvements
Minimum Requirements:
8+ years of IT support experience, with 4+ in management
Bachelor's degree in IT or related field
Excellent leadership and customer service skills
U.S. citizenship and ability to obtain DHS Suitability clearance
Help Desk Manager • Arlington, VA, USA
Job Title: Deal Desk Specialist.As a Deal Desk Specialist Manager you will oversee and optimize the sales process within UU's deal desk function.Ensuring deals are structured and executed efficient...Mostrar más
A prestigious law firm in Washington DC is seeking an Information Technology (IT) Service Desk Supervisor.This role involves managing the daily operations of the service desk and supervising Servic...Mostrar más
MsoNoSpacing">Role Description: The client is seeking an experienced Tier II Help Desk Task Lead with a strong track record of delivering high caliber results with high client satisfaction.The succ...Mostrar más
Help Desk Technician - remoteFCC 5189-585CALIBRE is an employee-owned mission focused solutions and digital transformation company.We are currentlyseeking a Help Desk Technician to join our team! T...Mostrar más
Tyto Athene is searching for a forward-thinking and self-motivated.Cybersecurity Services to lead an exciting and transformative program in support of our US Federal Government customers.This excit...Mostrar más
The Contractor shall provide an Applications Development Lead to oversee all full-stack and software development of the compliant targeting request, nomination, and tasking management system.This l...Mostrar más
Helpdesk / Access Manager (Levels:.Mid → Senior) Mid Helpdesk / Access Manager Job description: Support M3 access management Verify security clearance access Support PKI trusted agent activities Va...Mostrar más
Transition Assistance Program Site Lead to support our client at Joint Base Andrews, MD.Conduct transition activities in support of the VA.Transition support includes conducting standardized VA Ben...Mostrar más
Join ManTech’s mission-focused national security team delivering enterprise infrastructure capabilities for a global workforce.This role will support the Intelligence Community’s Enterprise Informa...Mostrar más
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and...Mostrar más
Meets all qualifications and skills of a Journeyman plus independently manages multiple complex work assignments with minimal oversight and review.Assignments may be broad in nature, requiring orig...Mostrar más
A government contracting firm in Alexandria, VA, is seeking a Systems Analyst/Mid to support business applications and provide customer service.The role requires a bachelor's degree and significant...Mostrar más
An established industry player is seeking a skilled Access Management Architect to lead the design and implementation of cutting-edge access solutions.This role involves creating and maintaining ar...Mostrar más
A technology solutions provider in Washington, D.Tier 2 - Senior Desk Side IT Specialist to support IT operations.The ideal candidate will have an associate degree and over 5 years of hands-on IT s...Mostrar más
A staffing solutions firm in Washington, DC is looking for a Helpdesk Supervisor to lead a team responsible for user support.This role requires overseeing ticket resolution, coaching team members, ...Mostrar más
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Mostrar más
Management Consulting and Digital Transformation company, is seeking a Help Desk Specialist to join our team in Suitland, MD.The Help Desk Specialist will be responsible for the following :Provide ...Mostrar más
Position Title:Help Desk TechnicianLocation:NW Washington, DCIndustry:Non ProfitReports to:Sr Systems AdministratorStatus:Hybrid Remote Help Desk Technician Position Summary:-Answer, enter and trac...Mostrar más
