PRIMARY PURPOSE OF JOB
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
• Provide technical assistance and support for incoming queries and issues related to computers, phones, cameras, printers, software and hardware;
• Respond to queries either in person, over email or over the phone;
• Write training manuals;
• Train computer users;
• Maintain daily performance of computer systems;
• Ask questions to determine nature of problem;
• Walk customer through problem-solving process;
• Install, modify, and repair computer hardware and software;
• Clean up computers;
• Run diagnostic programs to resolve problems;
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Install computer peripherals for users;
• Follow up with customers to ensure issue has been resolved;
• Gain feedback from customers about computer usage;
• Run reports to determine malfunctions that continue to occur, and;
• Assists with various other job duties as assigned.
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
CORE COMPETENCIES
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Continuous Learning Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Engagement Readiness Demonstrating a willingness to commit to ones work and to invest ones time, talent, and best efforts in accomplishing organizational goods.
Initiating Action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Managing Work (includes Time Management) Effectively managing ones time and resources to ensure that work is completed efficiently.
IT Tech II • Kansas City, MO, Remote US
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