Manager, Professional Services Engineering

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Manager, Professional Services Engineering, leads a team of experienced engineers specializing in enterprise content management solutions using the Mobius application suite. This team is committed to delivering high-quality software implementations while continuously embracing opportunities for learning and development. Collaboration, within the team and across partner functions such as Sales, Support, Product Engineering, and Project Management, is key to delivering meaningful outcomes for our customers.

At Rocket Software, we are deeply invested in our people. We foster an inclusive, flexible, and supportive work culture where every voice is valued, and every career can thrive. Our core values of empathy, humanity, trust, and love guide how we support each other and how we serve our customers.

The ideal candidate for this role is a purpose-driven leader who creates space for diverse ideas and talents to shine. They are confident in their technical abilities and invested in deeply understanding the application stack to better connect with and support their team. This individual leads with empathy, cultivates potential, and actively creates pathways for growth, ensuring that all team members feel seen, heard, and empowered.

They challenge conventional thinking in a constructive way and champion innovation, encouraging even the most seasoned team members to explore new ways of working. This leader fosters a culture of inclusion, collaboration, and continuous growth, where individuals are supported in stepping into leadership roles and building fulfilling careers.

Essential Duties and Responsibilities :

Team Leadership

• Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team.

• Lead a remote engineering team with a focus on equitable workload management, delivery excellence, and strong team dynamics.

• Oversee project intake and staffing aligned with both customer needs and individual team member strengths and development goals.

• Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation.

• Design and implement tailored coaching, development, and training plans to support personal and professional growth.

• Empower team members by setting clear goals and providing compassionate mentorship and constructive feedback.

• Guide team conversations around performance, development, and long-term career planning with openness and care.

• Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training.

Customer-Focused Solution Delivery

• Ensure delivery of impactful, high-quality services that reflect customer needs and values.

• Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals.

• Guide customers in best-practice use, adoption, and configuration of Rocket solutions to support long-term success.

• Collaborate with Project Management to provide clear communication on project status, risks, and milestones.

• Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts.

• Partner with Product Engineering to bring customer insights into product innovation and roadmap planning.

• Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes.

Cross-Functional Collaboration

• Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management.

• Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes.

• Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making.

• Collaborate with Support and Product Engineering to advocate for customer needs and suggest enhancements that improve user experience.

Qualifications:

• 8+ years in Information Technology or software engineering roles.

• 5+ years' experience in Professional Services, Consulting, or Engineering Management.

• Proven ability to lead remote teams with empathy, clarity, and effectiveness in delivering customer-facing software solutions.

• Excellent communication, collaboration, and leadership skills.

• Demonstrated success in working across functional areas (Sales, Product, Support).

• Background in application lifecycle management, development, or change management.

• Strong analytical and strategic thinking skills with a growth mindset.

• Familiarity with legacy platforms (Mainframe, IBM i) is a plus.

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

#LI-Remote

#LI-MM1

Annual salary range for this position is between $91,270.00 - $114,088.00 gross before taxes.

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What Rocket Software can offer you in USA:

Unlimited Vacation Time as well as paid holidays and sick time

Health and Wellness coverage options for Rocketeers and dependents

Life and disability coverage

Fidelity 401(k) and Roth Retirement Savings with matching contributions

Monthly student debt benefit program

Tuition Reimbursement and Certificate Reimbursement Program opportunities

Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.