Business Systems Analyst or Senior Business Systems Analyst

Job Description Summary This position is responsible for leading the analysis, design, and implementation of complex business systems and process improvements to enhance operational efficiency and productivity. The role involves gathering and interpreting business requirements, evaluating existing systems and workflows, identifying opportunities for optimization, and developing and implementing scalable technology solutions. The position serves as the conduit between stakeholders and Chapman’s IS&T department, ensuring that business needs are effectively translated into technical solutions. This role supports the operations of the Office of the Provost, and reports to the Assistant Provost in the Office of Academic Administration.

This role is fully in-person and does not offer remote or hybrid work. In addition, please note that Chapman University does not sponsor work visas for Staff or Administrator positions. Responsibilities Business Analysis and Strategic Planning:

• Partner with key stakeholders to assess business needs, analyze existing processes, and identify strategic opportunities for optimization across units.
• Lead the development, documentation, and refinement of complex business requirements, workflows, and process maps.
• Evaluate current systems and propose high-impact improvements through process redesign, automation, system enhancements, or new technology solutions.
• Translate business needs into clear, actionable functional specifications and ensure alignment between organizational goals and system capabilities.
• Drive the creation and maintenance of comprehensive project plans, including timelines, milestones, risk assessments, budgets, and resource allocations.
• Facilitate decision-making by developing business cases, cost-benefit analyses, and recommendations for key stakeholders.

Systems Analysis and Solution Delivery:

• Oversee the implementation of technology solutions in collaboration with IS&T, serving as the primary liaison between business units and technical teams.
• Lead system configuration, integration planning, and enhancement efforts to support evolving operational needs.
• Coordinate and execute system testing and user acceptance testing, ensuring solutions meet functional and performance expectations.
• Develop and deliver end-user training, documentation, and communication materials to support successful adoption.
• Ensure system reliability by monitoring performance, troubleshooting complex issues, and coordinating technical triage as needed.

Operational Support and Continuous Improvement:

• Serve as a subject matter expert for assigned business systems, providing ongoing support, data and system analysis, and maintenance.
• Conduct periodic reviews of system utilization and recommend enhancements to maximize efficiency and data integrity.
• Maintain strong communication with stakeholders, keeping them updated on project progress, system changes, and upcoming enhancements.
• Stay current on industry standards, emerging technologies, and best practices in business systems analysis, process improvement, and enterprise solutions.
• Mentor junior staff and contribute to establishing standards, frameworks, and best practices for analysis and project delivery across the division.

Perform other duties and special projects as assigned.

• Includes, but not limited to, reporting, data analysis, and data gathering.

Required Qualifications

• For Business Systems Analyst: Minimum 3 years experience as a Business Systems Analyst, preferably in higher education.
• For Senior Business Systems Analyst: Minimum 5 years experience as a Business Systems Analyst, preferably in higher education. Minimum 3 years experience working with Enterprise Resource Systems (ERP) such as PeopleSoft Oracle, Elllucian Banner, or a similar system. Minimum 3 years experience managing or working with bolt-ons, custom programming, etc. in ERP systems.
• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field preferred; or an equivalent combination of education and experience.
• Strong analytical and problem-solving skills in order to recommend strategic solutions.
• Excellent communication and collaboration skills.
• Proficiency in requirements gathering, documentation, and management.
• Experience with business process modeling, workflow design, and data analytics / modeling.
• Excellent written skills to produce materials that are clear, concise, and accurate.
• Knowledge of project management methodologies and tools.
• Demonstrated ability to work under pressure.
• Ability to work independently, prioritize, and meet deadlines.
• Ability to work with sensitive/confidential information and maintain security of records.
• Technical ability to learn and use enterprise software and other data systems.
• Ability to represent Chapman University and the Office of the Provost in a positive and professional manner.
• Ability to learn, understand and stay current on relevant Chapman policies and procedures.

Desired Qualifications

• Familiarity with programming languages, databases, and system integration technologies is a plus.
• Familiarity with higher education is a plus.