College Admissions - Student Advisor

Position Status: Non-exempt

Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.

Reports To: Admissions Manager

Location: Orchard Park, NY

*This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance.

Position Summary:

This sales position is responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs based selling in a call center environment. The Admissions Advisor is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.

Essential Duties and Responsibilities:

1. Goals: Meet and maintain conversion metrics dictated by projected budgetary enrollment.
2. Sales-Driven Interview: Interview and enroll qualified students through phone, email, chat, and other electronic communication methods. Use effective probing to determine needs and deliver a value-based enrollment experience. Manage the enrollment process for each student ensuring admissions requirements are met, all proper paperwork is completed, and all deadlines are met for each term/start. Effectively communicate the admissions process to students.
3. Financial Aid Partnership: Facilitate interdepartmental communications with Financial Aid. Successfully collaborate with FA Partner to ensure coordination of all enrollment activities and maintain a positive student experience through meetings and electronic CRM communications.
4. Referral, Retention & Relationship Building: Provide excellent customer service and support services to the student to help increase campus retention and graduation rates. Demonstrate consistent and effective follow up. Contact potential students designated as Leadbank and Rollover. Secure referrals and generate leads from all internal and external sources (alumni, students, etc.).
5. Documentation: Prepare/maintain accurate records and ensure proper documentation in the CRM database. Complete all paperwork in a timely manner.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Qualifications:

• Associate’s Degree is required
• 1-2 years previous sales experience
• Proficient with Microsoft Office and the Internet
• Strong phone skills

Preferred qualifications:

• Bachelor’s degree preferred
• Previous call center experience

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

Starting Salary: $46,000 per year ($22.12 per hour).

This role is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.