Talent.com
Call Center Agent (Ecuador)

Call Center Agent (Ecuador)

24 Hours GroupNew Haven, CT, US
Hace 23 horas
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities :

  • Responsible for managing a lot of incoming and outgoing calls in the operations.
  • Identify the needs of the client and find solutions to it.
  • Answering inbound calls, converting them to leads, and later to towing jobs.
    • Working Conditions :
  • Remote
  • Shift-based in a Call Center that works 24 / 7.
  • Pacific Time Zone

Requirements :

1. Computer Specifications

  • Minimum Intel Specs
  • Processor : Core i7 8th generation (and above) or Core i5 10th generation (and above)
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Minimum AMD Specs
  • Processor : AMD Ryzen 5,7,9 (Minimum series 3600)
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory
  • Macintosh Specs
  • Processor : Core i7 / i5 / M1 / M2
  • RAM : Minimum of 12 GB
  • Storage : 128 GB SSD or higher
  • Graphics : 2 GB graphics memory

    • 2. Main Internet Speed Requirement

  • Jitter : below 10ms
  • Latency : below 160ms
  • Upload : more than 25mbps
  • Download more than 40 mbps

    • Using internet speedtest :

  • VoIP Speed Test | 8x8
  • Aircall's VoIP Speed Test | Aircall
  • VoIP Speed Test : Check Your Network Reliability (getvoip.com)

    • 3. Power Backup

  • A reliable power backup that could sustain a minimum of 8 hours (full shift)
  • Examples : Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

    • 4. Internet Backup (Secondary internet)

  • Jitter : below 10ms
  • Latency : below 160ms
  • Upload : minimum of 25mbps
  • Download : minimum of 25mbps

    • Power and Internet Backup is a MUST.

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    Call Center Agent • New Haven, CT, US

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