Customer Service Manager

Customer Service Manager

Cypress Creek Renewables is powering a sustainable future, one project at a time. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Fostering a diverse group of innovative thinkers from all backgrounds, Cypress people are drawn to work in a purpose-driven organization. We hope you will join us.

Overview

We are seeking a detail-oriented and client-focused Customer Service Manager (CSM) to oversee day-to-day client support and operational excellence within our Solar and Storage Operations and Maintenance (O&M) division, Cypress Creek Solutions. The CSM will ensure service delivery aligns with client expectations, maintain strong relationships, and continuously seek improvements to enhance client satisfaction. This role requires strong organizational, communication, and problem-solving skills, as well as an understanding of the renewable energy industry.

Responsibilities

Day-to-Day Issue Resolution

• Serve as a primary point of contact for daily operational inquiries and client requests.
• Troubleshoot and resolve service-related issues promptly, ensuring alignment with service level agreements (SLAs).
• Prepare for and facilitate weekly or bi-weekly customer discussions to review ongoing activities, updates, and concerns.

Service Delivery Oversight

Customer Satisfaction

Process Improvement and Reporting

Internal Collaboration

Experience Required

Education and Experience

Technical Skills

Soft Skills

Key Competencies

Location : The preferred location for this role is Durham, NC. Our team operates on a hybrid schedule, with in-office schedule of three days per week.

Compensation : The salary range for the position is $75,000- $95,000 plus bonus and benefits. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

Benefits :