Client Relations Specialist

A company is looking for a Relations Specialist II.

Key Responsibilities

Respond to and resolve client cases with accuracy and urgency, meeting defined service level agreements (SLAs)

Log and manage cases using tools like Salesforce, ensuring documentation is complete and compliant

Deliver client-facing trainings on system platforms to support client understanding and adoption

Required Qualifications

Demonstrated success in high-volume client service or support roles

Proficiency with case management tools (e.g., Salesforce) and strong digital fluency

Proven ability to meet or exceed SLAs and deliver first-contact resolutions

Experience collaborating across teams to resolve complex or escalated issues

Track record of identifying service risks and contributing to process improvements