IT Operations Technician

Overview

IT Operations Technician role at Epic. Location : campus in Madison, WI. Relocation to the area is required and financial relocation assistance is available.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system — monitoring the Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at https : / / careers.epic.com / Jobs / Hosting.

Responsibilities

• Monitor the Hosting infrastructure stack and respond swiftly to problems.
• Identify and resolve routine and complex issues across network, hardware, virtualization, and related areas using investigative and troubleshooting skills.
• Communicate issues and impacts to stakeholders and coordinate system builds as needed.

Required Qualifications

Preferred Qualifications

Company and Diversity

As an Equal Opportunity Employer, Epic supports inclusive teams that design software to deliver quality care for all patients. Diversity, equity, and inclusion are reflected in our principles. See our full non-discrimination statement at https : / / careers.epic.com / EEO.

Job Details

Note : This description reflects information gathered from the original posting and retains the core responsibilities and qualifications.

J-18808-Ljbffr