Legal Business Development Coordinator

Sales - Intake Department : Are you a motivated professional skilled at closing high-value sales? We are seeking a Legal Business Development Coordinator to join our Marketing and Sales Division as a member of our Sales / Intake Department. This role will be responsible for guiding potential clients through the legal consultation process for their immigration matters, obtaining immediate buy-in to make the sale and obtain a signed contract and payment during the meeting, while providing an ongoing optimal client experience for all client accounts through continued follow-up and resources. We offer a boutique, concierge model of unparalleled client experience and service. Excellent benefits package. This position is an in-office role based in Northeast Atlanta, with core hours Monday-Friday 9 : 00 am–5 : 00 pm.

Responsibilities

• Place pre-consultation calls and texts to the potential clients scheduled by the Intake / Client Services department, and provide concierge services such as directions to the office, last-minute document assistance, and payment reminders.
• Greet clients who arrive at the office for in-person consultations and warmly bridge and connect them to attorneys after obtaining preliminary information and setup.
• Remain or rejoin after completion of the legal strategy conversation to advocate for the Firm / originating attorney and make the sales pitch to close the deal at the moment.
• Quote pre-determined legal fees with confidence and obtain client signature on fee agreements / contracts in the moment, where possible, coordinate with the client intake team for payments.
• Attend virtual consultations via phone, Teams, Zoom to play a similar role; offer to take payment / provide contract electronically while on the call.
• Track, maintain, and report on sales data in the CRM section of the legal case management system; evaluate if further tracking is necessary.
• Create scripts to be used by the entire Intake team (Client Services / Client Intake department) and Attorneys to overcome objections and sell the Firm's value and consultation process. Provide sales coaching to these personnel.
• Help clients describe their situation and understand the cost to them if they do not solve their problem / value of solving it that they are willing to pay for.
• Learn to discuss immigration processes at a high level and how cases move through the system.
• Provide feedback to the COO regarding quality and volume of leads, status after the scheduling process, and offering suggestions for improvement based on "front lines" experience.
• Follow up sales calls with potential clients who did not hire the firm during their initial sales conversation / consultation.
• Welcome new clients to the firm and facilitate their introduction to the legal production team for a positive experience and first impression.
• Provide ongoing Client Experience services, including periodic check-in calls with all clients, referrals to vetted providers in the community, and resources.
• Periodically attend community outreach, conference / tradeshow events, and speaking engagements with attorneys as a professional representative of the Firm.

Qualifications

Compensation

Compensation : $60,000 per year, plus sales bonus commissions available for a high performer. The position is a salaried exempt role with potential for significant bonus / sales commissions.

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