DIRECTOR, CLIENT SERVICES / SENIOR LIVING

Director, Client Services

Under the general direction of the VP of Operations Programming, the Director delivers on the company's value proposition to its clients. They lead a team of Sr Account Manager's, Account Manager's and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.

Required Experience :

• Solid background in supervising and supporting team members.
• Industry experience in service-oriented environments, with healthcare, senior living, or pharmacy strongly preferred.

The position requires up to 50% travel, primarily supporting business operations across the Central and Eastern Time Zones in the United States.

Schedule : Monday - Friday, with occasional weekends and hours based on business needs

We offer :

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail / Closed-door environment

The Director, Client Services position is eligible for a Short Term Incentive Bonus of 20%

Responsibilities :

Drives retention and growth of a large book of business across a given team.

Assess, identify and train the talent on their team and appropriately assign account responsibilities.

Develops Account Managers into promotional candidates for a future position.

Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.

Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.

Engages with the C-Suite, Regional or Facility leadership to discuss Monthly / Quarterly Business Reviews and Pharmacy Optimization Services.

Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.

Monitors their team's performance on activities, tasks, contacts, and other material events with clients.

Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.

Works with other company disciplines to assure that corporate standards are achieved.

Attends client and PharMerica corporate / networking events and conferences.

Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications :

Education / Learning Experience : Required : BA / BS. Desired : MBA

Work Experience : Required : 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. Desired : related experience in pharmacy industry

Skills / Knowledge : Required : Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team. Desired : Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

About our Line of Business :

PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities.