IP - Warranty Specialist

Job Description

Job Description

Job Title : Warranty Specialist

FLSA : Hourly, Non-Exempt

Job Summary : The Warranty Specialist is responsible for managing and processing warranty claims to ensure the company recovers funds efficiently and in compliance with manufacturer and supplier agreements. This role involves coordinating with various departments, maintaining accurate records, and providing exceptional customer service to both internal and external stakeholders.

Key Responsibilities :

• Manage the complete warranty claim lifecycle, from submission to resolution, ensuring adherence to established timelines
• Maintain comprehensive and accurate records of all warranty claims, including approvals, denials, and related correspondence, to facilitate audits and performance analysis.
• Collaborate effectively with team members, customers, and manufacturing partners to clarify details of warranty claims and requirements.
• Secure necessary warranty or customer authorizations by gathering required documentation (including photos) and following manufacturer's warranty policies and procedures.
• Address inquiries from customers and vendors regarding warranty policies, claim status, and resolutions in a professional and timely manner.
• Build and maintain strong relationships with customers and vendors to facilitate smooth warranty processes.
• Maintain a "Customer First" attitude in all interactions, ensuring positive customer experience.
• Perform other duties as assigned to support the team and achieve company goals.

Competencies :

Qualifications :

Physical Demands / Work Environment :

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