Property Operations Manager

Description : About Us

At SAIL, we deliver Legendary Service and Operational Mastery across every community we manage. We believe in giving our personal best, valuing relationships, maintaining intellectual curiosity, and leading with enthusiasm. Our affordable housing division is dedicated to making a meaningful impact in the communities we serve and were looking for leaders who share that purpose.

Position Summary

The Affordable Business Manager oversees the daily operations of an affordable housing community, ensuring a high-quality living experience for residents while achieving both short- and long-term business objectives. This role requires deep knowledge of Tax Credit (LIHTC / Section 42) programs, strong financial acumen, and a commitment to compliance and customer service excellence.

The Affordable Business Manager will guide their team to achieve occupancy goals, ensure full regulatory compliance, and uphold SAILs commitment to excellence in property management.

Key Responsibilities

Property Management

• Lead and manage the day-to-day operations of the property, including leasing, maintenance coordination, and resident relations.
• Maintain accurate waiting lists and oversee the application process to determine eligibility in accordance with housing authority and program requirements.
• Create and maintain a welcoming, high-quality living environment that promotes resident satisfaction and retention.
• Respond promptly and professionally to resident questions, requests, and concerns; resolve service issues with empathy and accountability.
• Implement and uphold company policies, procedures, and best practices to ensure consistent, high-performing operations.
• Respond to online reviews in accordance with company policy and brand standards.
• Support and develop on-site team members to deliver exceptional service and operational results.

Financial Management

Compliance

What We Offer

Requirements :

Compensation details : 54000-62000 Yearly Salary

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