Customer Success Associate

Customer Success Associate

We're looking for the optimists, the changemakers, the status quo smashers, and those who reject the very idea of the impossible. At Clarify, we firmly believe that healthcare can (and should) perform better. Our AI-driven healthcare analytics solutions help some of the biggest entities in healthcare pinpoint new ways to do so, starting with their margins and their missions. We're looking for talented individuals to join us in blueprinting healthcare's next evolution.

Clarify is looking for a Customer Success Associate to focus on delivering impact at existing hospital, health system, and payer customers. This position is ideal for a former customer success associate, healthcare management consultant, health IT implementation analyst, and/or healthcare operations analyst who is looking to switch into an entrepreneurial, mission-driven environment. This role requires an independent problem solver who has strong communication and project management skills that can operate in a fast-paced and ever-changing environment.

The Role

• Help manage a portfolio of customers and relationships with each customer.
• Provide on-site and off-site assessments and consultative services.
• Help conduct business reviews and meetings with customers on an ongoing basis.
• Establish and develop strong, credible relationships with customers.
• Become a subject matter expert in the use of Clarify's technologies.
• Facilitate training for customers on the use of Clarify's products and solutions.
• Project manage pool of customers to ensure they are receiving value from their Clarify partnership.
• Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk.
• Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify's capabilities.
• Collaborate closely across Clarify's sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.

What We Are Looking For

• Passion for Clarify's mission and making a difference in healthcare.
• Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way.
• 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred).
• 1+ years of healthcare provider, payer, and/or life sciences experience.
• Strong project management skills, PMP certification a plus.
• Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
• Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion.
• High attention to detail and ability to produce high-quality outputs.
• Strong written and verbal communication skills.
• Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus.
• Ability to build strong relationships and foster teamwork with customers and internal team members.
• Willingness to contribute to building Clarify with energy and excitement.

What We Offer You

• Competitive compensation (base + bonus)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues

$67,500 - $79,500 a year

We believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, the basis of disability, homelessness, reproductive health decisions or any other federal, state or local protected class.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.