A company is looking for a Customer Success Manager - Onboarding to guide customers through the initial phase of their integration journey.
Key Responsibilities
Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding
Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines
Act as a trusted advisor by translating technical concepts into clear next steps and business outcomes
Required Qualifications
Experience in onboarding, customer success, solutions consulting, or a similar customer-facing SaaS role
Familiarity with APIs, integration patterns, data ingestion, and transformation workflows
Exposure to AI-driven use cases or intelligent automation is a strong plus
Bachelor's degree in Business, Information Systems, Computer Science, or equivalent practical experience
Experience working with mid-market or enterprise customers preferred
Customer Success Manager • Portsmouth, Virginia, United States
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