Telecom Field Technician

Job Description

Job Description

TELECOM FIELD TECHNICIAN

Department : Field Services

Reports To : Director of ISP / Field Operations

Position Summary

The Telecom Field Technician will be based out of our Montana market and will be responsible for providing on-site client installation, repairs, and maintenance of their equipment.  This position requires the individual to be prompt and reliable, have superior support skills and excellent communication. They should possess a demonstrated history of achieving high levels of client satisfaction and is motivated to provide superior service.

Responsibilities

• Responsible for all network field activity on Vero Broadband network.
• Install and test new customer services in residential or business locations.
• Fiber splicing
• Troubleshoot and resolve network outages and issues.
• Preform job responsibilities outdoors in different weather conditions (e.g., extreme cold and / or heat, inclement weather)
• Climb and work at elevations (e.g., from ladders, lift trucks) exceeding 18 feet.
• Read and interpret Network Diagrams and / or detailed instructions.
• Operate a company vehicle in accordance with safe driving practices.
• Work with Engineering, Technical Support, and Service Delivery to complete installations and service calls.
• Provide excellent customer service.

CORE COMPETENCIES

There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting : Safety and Security , Quality of work , and Results-Orientation .

Required Qualifications

Preferred Qualifications

Job Details and Physical Requirements

COMPENSATION & BENEFITS

ABOUT VERO

Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.

NOTICES

Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit :  www.e-verify.gov

This position requires the ability to pass a standard background check upon offer of position.

At least 2 professional references are required.

Pre-Employment Screening Requirement for this Safety Sensitive Role

At Vero Networks, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy.

Drug Screen Requirement Details :

As a part of the hiring process for this position, you will be required to :

This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety.

Important Policy Notes :

Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.

CORE COMPETENCY DEFINITIONS

Safety and Security : Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization.

Quality of work : Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality.

Results-oriented : Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

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