Talent.com
Bilingual Customer Support Rep

Bilingual Customer Support Rep

Riverside RecruitingUpper Arlington, OH, US
Hace 4 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a :

Bilingual Customer Support Rep

Hybrid remote - Upper Arlington, OH

$18 per hour to $22 per hour

3 days remote, 2 days onsite

Monday-Friday, 8am to 4 : 30pm

Summary

  • Two weeks PTO
  • Spanish and English bilingual
  • Customer Service and low level technical support
  • 3 days remote work-from-home, 2 days onsite in Upper Arlington, OH
  • Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program

Responsibilities

  • Receive or initiate contact with customers for low level technical support issues
  • Follow knowledge base articles and standards to troubleshoot and resolve issues
  • Escalate issues when necessary and advocate for urgency when needed
  • Document customer info, triage steps, solution, or escalation notes
  • Follow-up with customers to confirm that solutions are acceptable
  • Monitor queues to ensure compliance with SLA requirements
  • Provide highest level of responsiveness and service possible

    • Requirements

  • Spanish and English
  • Outstanding communication skills
  • High level of emotional intelligence
  • Must live within 30 miles of Upper Arlington, Ohio
  • High level of empathy, care, and compassion
  • Must be able to work Mon-Fri, 8am-4 : 30pm
  • Customer Service or Customer Support experience
  • Ability to document customer issues quickly and courteously
  • Team player mentality, flexible for shift changes or modifications
  • Ability to focus with a high degree of accuracy and thoroughness
  • Communicate via phone, instant messenger / chat, email, tickets
  • Bonus : experience with a ticketing software for customer support

    • Sean Zetts

    440-447-0001

    Riverside Recruiting

    Sr. Recruiter & President

    www.RiversideRecruiting.com

    / in / SeanZetts

    Sean.Zetts@RiversideRecruiting.com

    customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

    Crear una alerta de empleo para esta búsqueda

    Customer Support Rep • Upper Arlington, OH, US

    Ofertas relacionadas
    • Oferta promocionada
    • Nueva oferta
    Oromo Language Verifier

    Oromo Language Verifier

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for an Oromo Language Verifier.Key Responsibilities Create and review language verification tests Evaluate language test submissions and perform quality control on audio and...Mostrar másÚltima actualización: hace 11 horas
    • Oferta promocionada
    Outbound Call Agent

    Outbound Call Agent

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a REMOTE Outbound Call Agent.Key Responsibilities : Make high-volume outbound calls to healthcare facilities to retrieve patient charts Accurately record, verify, and inp...Mostrar másÚltima actualización: hace 2 días
    • Oferta promocionada
    Outbound Sales Consultant

    Outbound Sales Consultant

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for an Outbound Sales Consultant to secure new clients and increase business from existing clients.Key Responsibilities Make unsolicited outbound calls to secure new clients ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Bilingual Telephone Interviewer

    Bilingual Telephone Interviewer

    VirtualVocationsColumbus, Ohio, United States
    A tiempo parcial
    A company is looking for a Part Time TAMS Telephone Interviewer.Key Responsibilities Maintain assigned client call files and conduct surveys according to preferred practices Provide customer ser...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    Bilingual Advisor Support Specialist

    Bilingual Advisor Support Specialist

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a Bilingual Advisor Support Associate.Key Responsibilities Provide responsive, accurate support to advisors on account and platform-related inquiries Lead virtual walkth...Mostrar másÚltima actualización: hace 3 horas
    • Oferta promocionada
    Bilingual Recruiter

    Bilingual Recruiter

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a Bilingual High-Volume Recruiter.Key Responsibilities Create new recruiting strategies Manage a recruiting pipeline of candidates and conduct interviews Translate recr...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Bilingual Sales Development Representative

    Bilingual Sales Development Representative

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a Strategic Sales Development Representative, London, (Bi-Lingual German).Key Responsibilities Identify and engage potential customers through various outreach methods Q...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    Bilingual Quality Assurance Analyst

    Bilingual Quality Assurance Analyst

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a Bilingual Quality Assurance Analyst to monitor and assess call center performance.Key Responsibilities Designs call monitoring formats and quality standards Performs c...Mostrar másÚltima actualización: hace 11 horas
    • Oferta promocionada
    Bilingual Customer Care Specialist

    Bilingual Customer Care Specialist

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a Multi-Channel Customer Care Specialist who is bilingual in Spanish and English.Key Responsibilities Handle a high volume of customer interactions through calls, live ch...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    • Nueva oferta
    New Jersey Licensed Client Service Associate

    New Jersey Licensed Client Service Associate

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a Client Service Associate to join a fast-paced team in the financial services sector.Key Responsibilities Prepare client meeting agendas, gather client data, and prepare...Mostrar másÚltima actualización: hace 9 horas
    Multilingual Customer Service & Scheduling Specialist (Spanish required; other languages a plus)

    Multilingual Customer Service & Scheduling Specialist (Spanish required; other languages a plus)

    Eastern Truck and TrailerColumbus, OH, USA
    A tiempo completo
    Quick Apply
    Eastern Truck & Trailer is a commercial truck and trailer repair company with multiple shop locations across Central Ohio and a growing mobile service division. We're building a team that custom...Mostrar másÚltima actualización: hace 1 día
    • Oferta promocionada
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career SolutionsLancaster, Ohio
    Teletrabajo
    A tiempo completo +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Remote Outbound Call Agent

    Remote Outbound Call Agent

    VirtualVocationsColumbus, Ohio, United States
    Teletrabajo
    A tiempo completo
    A company is looking for a REMOTE Outbound Call Agent.Key Responsibilities : Make high-volume outbound calls to healthcare facilities to retrieve patient charts Accurately record, verify, and inp...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Bi-lingual Staffing Onsite Representative

    Bi-lingual Staffing Onsite Representative

    ProLogistixGroveport, OH, US
    A tiempo completo
    Bi-Lingual Staffing Onsite Representative.Job Title : Bi-Lingual Staffing Performance Coordinator.Weekend Shift Days : 7 : 00am 6 : 00pm Friday Monday. Pay Rate : Based on Experience (hourly).Managing te...Mostrar másÚltima actualización: hace 21 horas
    • Oferta promocionada
    Direct Sales Agent Specialist (2877)

    Direct Sales Agent Specialist (2877)

    Direct AutoLondon, OH, US
    A tiempo completo
    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accid...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Front Desk Associate

    Front Desk Associate

    Vaco by HighspringMarysville, OH, US
    Indefinido
    Greet visitors in a professional and friendly manner.Answer and direct phone calls, takes messages, or respond to inquiries. Provide administrative support to the owner.Order and maintain office sup...Mostrar másÚltima actualización: hace 4 días
    • Oferta promocionada
    Bilingual Inside Sales Coordinator

    Bilingual Inside Sales Coordinator

    VirtualVocationsColumbus, Ohio, United States
    A tiempo completo
    A company is looking for a bilingual Inside Sales Representative - Client Service Coordinator.Key Responsibilities : Generate new sales opportunities by reaching out to inbound leads via phone and...Mostrar másÚltima actualización: hace más de 30 días
    Bilingual Staffing Processor / Receptionist

    Bilingual Staffing Processor / Receptionist

    AclochéGroveport, Ohio, United States
    A tiempo completo +1
    Quick Apply
    Acloche is seeking a Bilingual Staffing Processor for a southeast Columbus staffing office.This position is responsible for maintaining an efficient and professional corporate reception area, assis...Mostrar másÚltima actualización: hace 27 días