Customer Service Specialist

A company is looking for a Customer Service Specialist in the Las Vegas Market.

Key Responsibilities

Respond promptly to customer requests through various communication channels

Troubleshoot equipment repairs and coordinate service visits to ensure customer satisfaction

Utilize data insights to provide consultative feedback and manage the customer experience

Required Qualifications

3+ years of experience in customer-facing roles, with at least 1 year in a restaurant setting

Practical experience with helpdesk software and cloud-based telephony systems

Strong organizational skills and ability to manage competing priorities

Technical skills, including proficiency in Google Suite and Excel

Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays