Project Manager / Sr Project Manager, Customer Experience - Automation

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This role is part of the Airport Operations Automation team within the Baggage Services Division. This role for our baggage movement applications, you will serve as the primary advocate for the end users the airport personnel who rely on our tools daily to manage baggage operations efficiently. You will be responsible for representing the voice of the customer, ensuring that product development aligns with operational needs, and driving continuous improvement across our suite of baggage services solutions.

What you'll do :

• Leads management of and reporting on assigned projects, using standard project management methodology and tools
• Oversees all aspects of assigned projects from original concept through final implementation
• Acts as Customer Planning's primary point of contact and subject matter expert for the project and other projects
• Acts as resource to key internal departments to define and prioritize requirements
• Prepares business case justifications in support of all capital asset requisitions
• Uses project management tools and techniques to achieve project milestones in timely manner
• Liaises with other Customer Experience Delivery groups and Airport analysts and with business owner(s) / customer(s) and all other areas / individuals and business stakeholders, including training, IT, testers etc. affected by the project
• Ensures proper project document requirements and deliverables are clearly defined and delivered
• Conducts project meetings; completes project tracking / analysis reports; reports to management and business owners regarding project progress, issues, and risks
• Provides task and analytical guidance to project team
• Coordinates field station preparedness and training support
• Communicates project status to management and business leaders as necessary via presentations and other business documents
• Identifies barriers and solutions requiring management intervention
• Leads change management initiatives
• Develops and assists in the development of detailed requirements and project scope. Defines and prioritizes Customer Planning requirements
• Identifies concerns, research solutions and assist with testing
• Negotiates for resources (as required) within the context of the project objectives, requirements, and priorities

All you'll need for success :

Minimum Qualifications- Education & Prior Job Experience :

Preferred Qualifications- Education & Prior Job Experience :

Skills, Licenses & Certifications :

What you'll get :

Feel free to take advantage of all that American Airlines has to offer :

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