Training & Development Specialist

Training & Development Specialist

Snell & Wilmer is currently seeking an experienced Training and Development Specialist in the Phoenix office. You will be responsible for designing, developing, and delivering training programs to individuals or groups of employees to enhance their software skills and proficiency. Specialist must possess a strong understanding of software systems, excellent communication and technical writing skills, and the ability to adapt training methods to meet the needs of diverse learners. Identify educational needs, develop, and execute training plans, training materials, preparing classes and orientations, and provide software instruction and ongoing learning to the Firm's employees under the guidance of the Director of Learning & User Support.

Reports directly to the Director of Learning & User Support. Works with IT Management, software development/procurement and user groups.

Position responsibilities include, but are not limited to the following:

• Software Training
  • Conduct training sessions for internal staff on the functionalities, features, and best practices related to our software solutions.
  • Develop training materials, including presentations, exercises, and demonstrations, to effectively communicate key concepts and workflows.
  • Customize training programs to meet the specific needs and skill levels of different audiences, including end-users, administrators, and technical staff.
  • Assess training effectiveness through feedback mechanisms and adjust training strategies as needed to ensure maximum comprehension and retention.
• Documentation Creation
  • Create and maintain user manuals, guides, tutorials, and other documentation to accompany our software products.
  • Collaborate with subject matter experts and software developers to gather information and ensure accuracy and completeness of documentation.
  • Organize complex technical information into clear, concise, and user-friendly formats suitable for various audiences.
  • Update documentation regularly to reflect software updates, new features, and improvements, ensuring alignment with current software versions.
• Quality Assurance
  • Review existing documentation and training materials to identify areas for improvement, clarity, and consistency.
  • Conduct usability testing of training materials and documentation to identify any usability issues or gaps in information.
  • Work closely with product development teams to provide feedback on user experience and suggest enhancements based on user feedback and usability testing results.
• Knowledge Transfer
  • Serve as a knowledgeable resource for both internal teams and users, providing support and guidance on software usage and troubleshooting.
  • Foster a culture of continuous learning and knowledge sharing within the organization by contributing to internal training initiatives and mentorship programs.

Experience and Qualifications:

• Bachelor's degree in computer science, Information Technology, Technical Communication, or a related field.
• Proven experience in software training, instructional design, or technical writing, preferably in the software industry.
• Strong proficiency in creating engaging and effective training materials, such as presentations, videos, and interactive tutorials.
• Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner.
• Familiarity with industry-standard documentation tools and software.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to quality assurance in both training and documentation deliverables.
• Maintain strong working knowledge of the Firm's technology systems, by continuing to enhance personal knowledge through ongoing training, reading, and improvement initiatives.
• Utilize IT ticketing system, provide support with documentation including FAQ's, instructions, procedures, and knowledge-based articles.
• Provide training to firm's facilities management provider to facilitate requested support.
• Always provide the highest level of service and satisfaction.

Snell & Wilmer offers a competitive performance-based compensation and a generous benefits package starting on your first day. The benefits package includes medical, dental, vision, disability, life insurance, 401K/profit sharing, paid holidays, tuition reimbursement and paid time off including vacation time, personal time, and sick time where appropriate. Snell & Wilmer values the principles of Diversity, Inclusion, and Belonging.

We are an Equal Employment Opportunity employer.